Legal
Privacy Policy
Last updated: 15 September 2026
Buckingham Cruise Collection Pty Ltd (ACN 699 994 842) (“Buckingham Cruise Collection”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us or enquire about our yacht charter and related travel services.
We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
1. Personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name, email address, telephone number and country of residence;
- information contained in an enquiry or other correspondence;
- your preferred destinations, charter dates, budget and yacht preferences;
- the anticipated number of guests and general group requirements;
- records of our communications with you;
- booking, contractual and payment-related information where you proceed with a charter;
- information provided by your travel advisor, representative or another member of your group;
- technical information associated with your use of our website, including your IP address, browser type, device information, approximate location, pages visited and referral source; and
- any other information you voluntarily provide to us.
You may initially enquire without providing more information than is reasonably necessary. However, we may be unable to properly respond to an enquiry or arrange a charter if you do not provide the information we require.
2. Sensitive information
We do not request or intend to collect sensitive information through our website enquiry forms. Please do not submit medical information, passport details, dietary information revealing religious beliefs, or other sensitive information through a general website enquiry.
If sensitive information is required later for a confirmed or proposed charter, we will request it separately where necessary and handle it in accordance with applicable law. Where appropriate, we may ask you to provide such information directly to the relevant yacht, charter operator or service provider.
If you voluntarily provide sensitive information to us, we will treat your provision of that information as consent to its collection and use for the purpose for which it was provided, where permitted by law.
3. How we collect personal information
We generally collect personal information directly from you when you:
- complete an enquiry or contact form on our website;
- contact us by email, telephone, social media or another communication channel;
- request yacht recommendations, quotations or itineraries;
- negotiate or enter into a charter agreement;
- subscribe to marketing communications; or
- otherwise interact with us.
We may also receive personal information from travel advisors, charter brokers, yacht owners, yacht managers, charter operators, central agents, crew, service providers or another person acting on your behalf.
Some technical information is collected automatically through cookies, Google Analytics and similar technologies when you use our website.
4. How we use personal information
We may collect, hold and use personal information to:
- respond to enquiries;
- understand your charter requirements;
- research and recommend suitable yachts and destinations;
- request availability, quotations and proposed itineraries;
- communicate with yacht owners, managers, operators, central agents and other suppliers;
- prepare, negotiate and administer charter agreements;
- arrange payments and other charter-related services;
- manage our relationship and communications with you;
- provide customer service and respond to questions or complaints;
- operate, secure and improve our website and services;
- analyse website traffic and visitor behaviour;
- maintain business, accounting and legal records;
- prevent fraud, misuse or security incidents;
- comply with legal and regulatory obligations; and
- send marketing communications where you have consented or where otherwise permitted by law.
We do not sell or rent your personal information.
You may unsubscribe from marketing communications at any time by using the unsubscribe option in the relevant communication or contacting us at info@buckinghamcruise.com.
5. Disclosure of personal information
To respond to an enquiry or arrange a charter, we may disclose relevant personal information to:
- yacht owners, managers, captains and charter operators;
- central agents and other yacht charter brokers;
- destination management companies and local agents;
- travel advisors acting for you;
- payment, banking, accounting and professional service providers;
- website hosting, data storage, email, analytics and technology providers;
- insurers, legal advisors and other professional advisors;
- government agencies, regulators or law-enforcement authorities where required or authorised by law; and
- other parties with your consent or where disclosure is reasonably necessary to provide the services you request.
We seek to disclose only the information reasonably required for the relevant purpose.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies.
6. Overseas disclosure
Buckingham Cruise Collection offers yacht charter services in destinations throughout the world. As a result, we may disclose personal information to overseas yacht owners, yacht managers, charter operators, central agents, crew members and other travel service providers.
The countries involved will depend on the destination, yacht and services you request. Overseas recipients may be located in regions including Europe, the United Kingdom, North America, the Caribbean, the Pacific, Asia, the Indian Ocean, the Middle East and polar regions.
Our website, email, analytics and data-storage providers may also process or store information outside Australia, including in the United States and other countries in which those providers operate.
Privacy laws in another country may differ from Australian privacy laws. Where applicable, we take reasonable steps to ensure that overseas disclosures are handled consistently with Australian privacy requirements. By asking us to obtain quotations or arrange international charter services, you acknowledge that relevant information may need to be provided to recipients in the applicable overseas destination.
7. Cookies and Google Analytics
Our website uses cookies and similar technologies. Cookies are small data files stored on your browser or device.
We may use cookies to:
- operate essential website functions;
- remember website preferences;
- understand how visitors use our website;
- monitor website performance and security; and
- improve our content and services.
We use Google Analytics to collect information about website traffic and usage. This may include pages visited, time spent on the website, device and browser information, approximate location and the website that referred you to us. Google may process this information using servers located outside Australia.
The information collected through analytics is generally used in an aggregated form. However, online identifiers such as IP addresses and cookie identifiers may constitute personal information in some circumstances.
You can restrict or disable cookies using your browser settings. Disabling cookies may affect the operation of certain website features. You can also learn about Google's information practices and available controls through Google's privacy documentation.
8. Storage and security
We may store personal information electronically or, where necessary, in physical records. Information may be stored using third-party technology, email, hosting and cloud-storage providers.
We take reasonable administrative, technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system is completely secure. You should avoid sending confidential or sensitive information through unsecured email or general website enquiry forms.
If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.
9. Retention of information
We retain personal information for as long as reasonably necessary to:
- respond to or manage your enquiry;
- provide and administer our services;
- maintain appropriate business and transaction records;
- meet taxation, accounting, insurance and legal obligations; and
- resolve disputes or enforce agreements.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
10. Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please send your request to info@buckinghamcruise.com. We may need to verify your identity before processing the request.
We will respond within a reasonable period. In certain circumstances, applicable law may allow us to refuse access or correction. If this occurs, we will generally provide written reasons where required.
11. Privacy enquiries and complaints
If you have a question or complaint about our handling of your personal information, please contact:
Buckingham Cruise Collection Pty Ltd
ACN 699 994 842
Email: info@buckinghamcruise.com
Please provide sufficient details for us to investigate your concern. We will acknowledge and investigate privacy complaints and aim to respond within 30 days.
12. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website practices, technology providers or legal obligations change.
The current version will be published on our website and will show the date it was last updated. We encourage you to review this policy periodically.